🎉 FREE SHIPPING ON ORDERS OVER $79

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🎉 FREE SHIPPING ON ORDERS OVER $79

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      • Help Center

      Help Center
      I would like to modify/ Cancel my order?

      To purchase our shop follow these steps :

      • Step 1: Select the item(s) that you wish to purchase on our website https://famvibe.com
      • Step 2: Complete all required options
      • Step 3: Click on the button “Preview”
      • Step 4: Choose the quantity and press the button “ADD TO CART”
      • Step 5: Fill in your personal data( contact information, shipping address) and apply a discount code (if you have) to complete purchasing.

      If the entire procedure is performed correctly, you’ll get a confirmation email with a detailed description.

      Why have I not received an order confirmation?
      If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.

      If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you Contact Us so we may investigate this for you.
      Can I order the personalized product without the name?
      If you wish to proceed with your order, you may press spaces on the keyboard if you don't want to include your name.
      I would like to modify/ Cancel my order?
      If you change your mind about your purchase, please send us an email to customer@famvibe.com, and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
      - Your order is only eligible to be canceled and modified within the first 24 hours after placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
      Can i add or remove products from my order?
      Your order is only eligible to be modified or cancelled within 24 hours of placing the order. After that time, to ensure your order arrives on time, your order is locked for processing and can no longer be cancelled or modified.
      How to pay without a Paypal account

      Here’s how this easier checkout works:

      Step 1: Choose PayPal as the payment method -> Complete order

       

      Step 2: Choose " Pay With Debit or Credit Card " in the bottom

       

      Step 3:  Enter your Card No + Expired Date + CSC No on the backside of your card.

       

      Step 4:  Kick the last button: 

      Enjoy your Shopping!

      Famvibe Team

      Why is my card getting declined?
      There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.
           - Insufficient funds
      Check the funds available in your bank account.
           - Card is expired
      Check the expiry date shown on your credit or debit card.
           - Withdrawal limit exceeded
      You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
          - Card is blocked
      Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
          - A technical error occurred
      Please retry the process at a later time.
          - The bank declined the transaction
      Please contact your bank for more information
      How do I use my discount code?
      After you have selected the item(s) you'd like to purchase, please proceed to the checkout page, and enter the coupon code in the "discount code" box. Once you've entered the coupon code and clicked "apply" your total will reflect the applied discount.
      Common issues with promo codes:
         - Items must meet all coupon criteria as stated in the coupon offer which includes but are not limited to, minimum and/or max purchase requirements, and collection/item restrictions.
          - You haven't entered the code exactly as it was advertised
         - Try copying and pasting it and don't leave any extra characters or spaces.
         - The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
         - Some promotions are only for subscribers, you can sign up here before using the exclusive coupon.
         - Only one unique promo code can be used per order. Attempting to apply multiple discount codes to a single order is not permitted.
      Can I use multiple discount codes on a single order?
      Only one coupon may be used per purchase.
      My tracking number doesn't work, what should I do?
      If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 24-48 hours for your tracking number to update and check again. If after 48 hours you are still experiencing problems, you can contact our support team via Contact Us
      When is my order scheduled to arrive?
      All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality! Orders typically ship within 2-15 business days. Shipping times vary based on the product and destination. You can track your package's delivery progress at any time from this area by clicking the “View Detail” button for each item.
      I’ve received someone else’s order by mistake.
      We’re very sorry to hear that there’s been a mix-up. Please send us an email to customer@famvibe.com and include the following information (this is a must):
          - Order number
          - Video/ photo of the defective product
          - Packaging (please keep the packaging until our support team resolves the issue)
          - Shipping label showing the tracking number
      Once you’ve sent this information to our support team, we will send you a replacement or refund your order.
      My order arrived damaged/broken/defective.
      We're sorry you received a parcel with damaged/broken/defective items! Please send us an email to customer@famvibe.com and include the following information (this is a must):
         - Order number
         - Video/ photo of the defective product
         - Packaging (please keep the packaging until our support team resolves the issue)
         - Shipping label showing the tracking number
      Once you’ve sent this information to our support team, we will send you a replacement or refund your order.