• Where can I track my order?
  As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery .
• When will I receive my order?
  Most of our products are processed within 2 – 3 business days. It takes 7 - 12 business days to arrive once shipped.
• How do I get a refund if I am not satisfied with my purchase?
  If you are not satisfied with your purchase, just send us an email at customer@famvibe.com and we will make it right by offering you a replacement or refund. A full-refund of your purchase! Absolutely risk-free, no question asked.
• Do you ship worldwide?
  Worldwide Shipping Available: In famvibe, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• Can I custom products with my own photos?
  It depends on products. Please feel free to chat with us, our customer service team will give a detail solutions
• What can I do if my card is declined and I cannot finish the check out?
  Please try to place the order again using the Paypal. You can find the instruction for payment on Paypal card here. Please read carefully and follow the steps.
• Do you sell stands of poles to hang the flag?
  Flag stands and poles not included with our Flag. These products are not available on our store right now. We highly recommend you to find them on online. The ideal diameter for pole would be about 3CM for size 29.5" x 39.5
• How do I change or cancel my orders?
  Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

Your satisfaction is our first priority. If you have received a defective or wrong item, we will make it right by offering you a replacement or refund.

In case of defective or damaged goods, you don't even have to return your package. We will send a replacement to you (No extra fee).

In case, you want to modify or cancel your order, you must contact us within 24 hours since your purchase

Our replacement and refund policy lasts 30 days since your purchase. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

INSURANCE:

We will provide you with a full refund if you don’t receive your order after 45 days since the purchase.